Customer Service
We provide our customers with the highest quality hardware and software, in addition to toll-free system support 24 hours a day, 7 days a week, 365 days a year.
Our high standards and quality of support services has been applauded, and we are one of the few companies in this business that include all software upgrades at no extra cost to you when you sign up for our software support program.
Installation
We’re with you every step! Proper installation is critical to system success. Fitting our equipment to your location in the most logical arrangement is why we come out to your location to do an onsite assessment.
With over 20 years of installation experience, you are assured that their installation is economical, completed in a timely manner with minimal interruption to your operation.
Throughout the installation, cables, materials and equipment are routinely inspected for operability. All tests are performed to the latest industry standards. The installations are designed to assure ease of expansion so you can easily install additional stations as your business grows.
We strive to meet your schedule with the least impact to your customers. Most installations take just one to two days. After your installation and training are complete, we will "go live" in real time to ensure you have a smooth transition.
Internal Automatic System Backup
Each system is equipped with backup to protect against loss of data. High speed internet is highly recommended for quick support service connections and remote access.
3 Year Warranty
Unsurpassed warranty service featuring next day replacement with an onsite technician 6 days a week.
Equipment Staging
All new equipment is staged in our facility. Our rigorous stress testing ensures that all systems are 100% perfect when they arrive at your location.
RMA Depot
Our highly trained RMA personnel can service your older models and keep them going long past their due date.
Hot Swap
Once your equipment warranty expires, you'll be covered by our Hot Swap Program. We provide loaner equipment while yours is being repaired here or at the manufacturer.
